Privacy Notice

1. Information We Collect

When you use our services, we may collect the following personal data:

• Identity and Contact Data: Your name, billing and delivery addresses, email address, and telephone numbers. We collect this information to process your laundry orders, communicate with you regarding your service, and facilitate pickups and deliveries.
• Laundry Preferences: Details about your specific laundry requirements, such as washing machine settings, detergent preferences, and folding instructions. This helps us tailor our services to your needs and ensure your satisfaction.
• Account Credentials: If you register for an account, we collect your username and password. This is necessary for you to access and manage your account securely.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us. This information is processed by our secure payment partners.
• Technical Data: Your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website and mobile application. We collect this to improve our services and for security purposes.
• Usage Data: Information about how you use our website and mobile application, including your navigation patterns, services viewed, and search queries. This helps us understand user behaviour and improve our offerings.
• Marketing Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences. This allows us to send you relevant offers only if you have opted in.

2. How We Use Your Data

We use your personal data for the following purposes:

• To Provide and Manage Our Services: To deliver laundry pickup, processing, and delivery services, manage your account, and fulfill our contractual obligations to you. This includes processing your orders, providing service confirmations, and managing deliveries.
• To Communicate With You: To send you updates regarding your order status, service notifications, and to respond to your inquiries.
• For Marketing and Promotional Purposes: To send you marketing communications, special offers, and promotions about our services, but only if you have explicitly opted in to receive such communications.
• For Internal Operations: To manage our business, troubleshoot problems, conduct data analysis, testing, research, statistical and survey purposes, and to ensure the security of our services.
• To Improve Our Services: To analyze usage trends and preferences to enhance our website, mobile application, and the overall customer experience.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Legal Basis for Use

We process your personal data based on the following legal grounds as outlined in the JDPA:

• Performance of a Contract: The processing is necessary for the performance of the contract between you and 876 Laundry for the provision of our laundry services (e.g., processing your order, facilitating pickup and delivery).
• Your Consent: For specific purposes, such as sending marketing communications, we will obtain your explicit consent. You have the right to withdraw this consent at any time.
• Legitimate Interests: Where processing is necessary for our legitimate business interests or those of a third party, provided that these interests do not override your fundamental rights and freedoms (e.g., for fraud prevention, enhancing security, improving our services).
• Legal Obligation: Where we are required to process your personal data to comply with a legal or regulatory obligation.

4. Data Sharing & Storage

Your data is securely stored using our partner platform, CleanCloud, which is hosted in the United Kingdom. The United Kingdom is recognized as a jurisdiction with adequate data protection under the JDPA, ensuring your data is protected to a high standard.

We may also share your data with the following categories of recipients:

• Secure Payment Processors: To process your payments for our services. These processors are compliant with industry security standards.
• Third-Party Service Providers: We engage trusted third-party service providers to assist us in delivering our services (e.g., delivery partners, IT service providers). These providers are contractually bound to process your data under strict confidentiality obligations and only for the purposes we specify.
• Legal or Regulatory Authorities: If required by law, court order, or governmental regulation, we may disclose your personal data to competent legal or regulatory authorities.

We will not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.

5. Your Rights

Under the Jamaica Data Protection Act, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you and to receive a copy of that data.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data).
• Right to Object to Processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Withdraw Consent: Where we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact our Data Protection Officer at the contact details provided below. We will respond to your request within the timeframes stipulated by the JDPA.

6. Marketing Communications

We will only send you marketing communications if you have explicitly given us your permission to do so. You can opt-out of receiving marketing messages from us at any time by:

• • Clicking the "unsubscribe" link provided in any marketing email you receive from us.
• • Contacting our Data Protection Officer directly using the details provided in the "Contact Us" section.

Please note that even if you opt out of marketing communications, we may still send you non-marketing service-related communications, such as order confirmations, service updates, and security alerts.

7. Data Security

We are committed to protecting the security of your personal information. We implement robust security measures, including:

• Encryption: Using encryption technologies to protect your data during transmission and at rest.
• Access Controls: Implementing strict access controls to ensure that only authorized personnel have access to your personal data.
• Secure Infrastructure: Utilizing secure network infrastructure, firewalls, and other technical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your data.
• Regular Security Audits: Conducting regular security assessments and audits to identify and address potential vulnerabilities.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. Updates to This Notice

We may update this Privacy Notice periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by posting the updated notice on our website and mobile application with a new effective date. We encourage you to review this Privacy Notice regularly to stay informed about how we are protecting your information. Your continued use of our website and mobile application after any changes to this Privacy Notice signifies your acceptance of the updated terms.

Contact Us

For any questions about this Privacy Notice, to exercise your data rights, or for any privacy-related concerns, please contact our Data Protection Officer: